Making a referral

Attention all professional referrers to the Wiltshire Children and Young People’s Emotional Wellbeing Service (HCRG Care Group)

If you have concerns about a child or young person’s emotional health and wellbeing that would benefit from early help and short-term intervention, please refer directly to the Wiltshire Children and Young People’s Emotional Wellbeing Service.

Information on referral criteria, appropriate referrals, and how to make a referral can be found on our website: » Contact Us

Please do not submit referrals for this service via the BSW HCRG Care Group Single Point of Access (SPA), as this may delay the referral being received and responded to by the Emotional Wellbeing Service.

Thank you for your support in ensuring children and young people access the right service promptly.

Our Request for Support form is the primary way to refer to most of our services based in Wiltshire. It can be filled out electronically.

Request Support Form

Please note: Our Audiology service which covers North & West Wiltshire and Bath & North East Somerset has a separate Audiology referral form.

Audiology Support Form

Supporting documentation – Alongside the Request for support form some of our services require additional documentation to aid their decision making process.

Below you will find a list of our services that require additional information, as well as the links to download the appropriate documents (where applicable) for each clinical pathway.

Useful Information

Sending confidential information to us

The safest (and fastest) way to send confidential information to us is via a secure or encrypted email route to bswchildrens.enquiries@hcrgcaregroup.com.

If you have an email address that ends in the following domain, then it is safe for you to send us information by email, without encryption:

Nhs.net
Secure.nhs.uk
Gov.uk
Cjsm.net
Pnn.police.uk
Mod.uk
Parliament.uk

If you don’t have an email address that ends in the above, don’t worry! Just send us an email to bswchildrens.enquiries@hcrgcaregroup.com, or give us a call on 0300 247 0200, telling us that you need to send something that includes confidential information, then we can reply using the NHS encrypted email service. You will receive an email that asks you to create an account and log in to view the email.

You can then reply, forward and add confidential attachments to correspondence which will be encrypted.

An alternative way of sending confidential information to us is via post to:

Wiltshire Single Point of Access
HCRG Care Group Services Limited,
1st Floor, Technology House,
Unit 10,
High Post Business Park,
Salisbury SP4 6AT

Alternatively, please ask your child’s early years setting or school if they can return on your behalf.

For pre-schools, schools and partner organisations

If you regularly send us confidential information and you do not have access to a secure email domain, as listed above, we can sponsor your organisation to have an nhs.net email account. If you are interested in this and believe it would be beneficial, contact the Single Point of Access for further information.

Have a question about the referral process?

Before completing your referral, we recommend reading our Frequently Asked Questions (FAQs) page, which may be able to answer any questions you have.

Frequently Asked Questions

Alternatively, you can give the Single Point of Access a call on 0300 247 0200 (Monday – Friday 9am – 5pm) or email bswchildrens.enquiries@hcrgcaregroup.com

Download our new Growing Well Wiltshire app!

Making a referral

Useful Information

Sending confidential information to us

An alternative way of sending confidential information to us is via post to:

For pre-schools, schools and partner organisations

Have a question about the referral process?

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